Returns Policy
This Returns Policy explains how GRATT TRADE LLC handles procurement issues,
supplier discrepancies, and logistics-related return cases.
1. Procurement-Based Returns
Because GRATT TRADE LLC operates as a procurement and sourcing facilitator,
returns depend on supplier agreements and product type.
Not all sourced goods are eligible for return once production or shipping has started.
2. Eligible Return Cases
- Wrong product supplied by verified supplier
- Damaged goods received before shipping inspection clearance
- Supplier failure to meet agreed specifications
- Logistics handling damage (if insured)
3. Non-Returnable Items
- Custom-manufactured products
- Bulk procurement orders already shipped
- Items approved by client before dispatch
- International freight-cleared goods
4. Return Process
- Submit return request within 3–5 business days
- Provide order details and issue description
- We coordinate with supplier for resolution
- Replacement or compensation depends on supplier agreement
5. Refund Conditions
Refunds are not automatic and depend on supplier approval,
product condition, and logistics confirmation.
Service fees for procurement and sourcing are non-refundable.
6. Shipping Responsibility
Shipping risks are shared between supplier and carrier.
GRATT TRADE LLC acts as a coordinator and is not liable
for delays caused by customs, ports, or external logistics providers.
Important:
All return requests must be submitted via email to:
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